Last Mile Delivery Tracking: The Secret Weapon for Customer Satisfaction

Meg Jorbel

May 31, 2024

Meg Jorbel

Is your business having trouble with deliveries? Are packages arriving late or getting lost? These issues can be tough to handle and hurt your business.

The last part of the delivery process, known as "last mile delivery," is often the hardest. This is when packages go from a warehouse to your customer’s door. Problems like traffic, wrong addresses, and unpredictable delivery times can make it challenging.

Last-mile delivery tracking can help by showing where your packages are in real-time, helping you solve problems quickly.

In this article, we’ll talk about how last-mile shipping tracking can benefit your business. We’ll also share last-mile tracking solutions that can work for businesses of any size. 

What Is Last-Mile Delivery Tracking?

Last-mile delivery tracking is a system that helps businesses keep an eye on their packages from a warehouse or a distribution center to the customer’s door.

Here’s how it works:

  1. Real-Time Updates: The system provides real-time updates on the package's location. You and your customers can see where the delivery is at any time.
  2. GPS Tracking: Delivery vehicles have GPS devices that send location data to the final mile logistics tracking system. This helps in monitoring the exact route and status of the delivery.
  3. Notifications: Customers receive notifications about their delivery status via email/SMS. They might get real-time updates on a package's location, delivery status, and estimated arrival time.

Let’s say you manage a construction company. You can use a last-mile delivery tracking system to make sure your team knows when to expect materials and equipment. The tracking system kicks in once the shipment leaves the supplier's warehouse.

  • Order Shipped: The site manager gets a notification saying the materials have shipped.
  • Out for Delivery: On the delivery day, the team receives a text alert that the materials are out for delivery.
  • Delivery Update: The tracking link shows the delivery truck moving towards the construction site.
  • Delivered: Finally, the team gets notified that the materials have been delivered to the site.

Why Last Mile Tracking Matters

There are 2.64 billion online buyers as of 2024. With such a large customer base, reliable delivery becomes even more critical. 

85% of online shoppers say a poor delivery experience would prevent them from ordering from that retailer again. B2B materials and construction deliveries are no different. If your customers receive late packages or damaged goods, they might not return. With last-mile tracking, you can monitor each step of the delivery process, address issues as they arise, and make sure packages are delivered in perfect condition. 

When a delivery is late, or a product arrives damaged, the problems compound. If your business has a no-refund or no-return policy, your team might need to send a new package to dissatisfied customers. This adds extra costs for shipping, handling returns, and dealing with damaged items. 

Poor delivery services can also undermine your marketing and sales efforts. You work hard to attract customers through ads and promotions, but if the delivery experience is bad, all that effort goes to waste. The entire cycle—from marketing and sales to delivery—suffers when deliveries are mishandled. 

The Benefits of Last-Mile Delivery Tracking: Keeping Everyone Happy

Last-mile delivery tracking creates a smooth, reliable experience for businesses and their customers. Let's discuss how this powerful tool can keep everyone happy.

Enhanced Transparency for Customers

When customers know exactly where their package is at any given moment, it reduces anxiety and builds trust in your business. 

Here’s what customers get with last-mile delivery tracking:

  • Instant notifications about the status of their delivery.
  • Ability to see where their package is at any given moment.
  • Accurate predictions of when the package will arrive.
  • Alerts when the package is out for delivery and when it has been delivered.
  • Reduced worry about lost or delayed packages.
  • Customers can organize their day around the expected delivery time.

When customers feel in control and well-informed, they are more likely to have a positive impression of your business and return for future purchases.

Streamlined Operations and Reduced Costs for Businesses

Last-mile delivery tracking helps businesses plan their operations more efficiently and cut down on unnecessary costs.

For instance, in the construction industry, knowing exactly when materials or equipment will arrive on-site is crucial. 

Late deliveries, redeliveries, lost orders, and refunds add an average of $17.20 per order. With final mile carrier tracking, construction teams can plan their tasks around the delivery schedule. This means less downtime and more efficient use of labor and resources. If the materials are set to arrive at 10 AM, the team can be ready to start work immediately.

Curri’s advanced route planning tools allow drivers to avoid traffic, find the quickest paths, and make multiple stops more efficiently. It speeds up deliveries, saves fuel, and reduces vehicle wear and tear. Efficient routing makes sure that drivers spend less time on the road and more time delivering, which boosts overall productivity.

Curri’s Last-Mile Delivery Tracking Platform

Screenshot of the Curri app showing the address entry and route planning screen. Users can add multiple stops with addresses, displayed on the left, while the map on the right outlines the delivery route. 
Curri App Address Entry and Route Planning Screen

Curri offers on-demand last-mile delivery solutions with built-in tracking. We have 2M+ drivers and vehicles nationwide that are available to make on-demand deliveries for your company.

We’ve helped our users:

  • Save over 30% on operational costs
  • Convert 24% more sales
  • Increase customer retention by 25%.

Managing deliveries with multiple stops can be a logistical nightmare. It can take hours to plan the best route and delays drivers from getting on the road. Curri simplifies this with on-demand deliveries of industrial and construction goods. The platform offers built-in tracking, ensuring efficient and reliable deliveries every time. Check out the demo!

Beyond Tracking: The Power of Curri's On-Demand Delivery

Curri's platform goes beyond just last-mile logistics tracking. It's designed to make your deliveries smoother and more efficient. With Curri, you get a powerful on-demand delivery service that fits your needs perfectly. 

Scalable Solutions for Businesses of All Sizes

Curri offers scalable solutions that work for businesses of all sizes. Need a small van for light materials? Or a large truck for heavy equipment? We’ve got you covered.

No matter the size or type of delivery, Curri has a wide range of vehicles to choose from. Our fleet network includes everything from small vans to large trucks.

Check out the large array of vehicles we have available on-demand.

Image comparing various delivery vehicles available (with their dimensions) through Curri, including cargo van, sprinter van, box truck, flatbed, stakebed, hotshot trailer, flatbed trailer, and dry van. 
Comparison of Curri's Vehicle Options for Heavy Equipment Delivery

Reliable Network Meets Your Delivery Needs Every Time

With Curri, meeting your delivery needs is easy and reliable. Simply input your locations, choose a vehicle, and fill out some info about your delivery. We will assign an expert driver to make sure your delivery is fast and reliable.

Our platform is designed to eliminate issues before they become logistical nightmares. You can trust Curri to handle your deliveries with care and precision. And when you need a human touch, our success team is just a call away, ready to help you.

Coburn's HVAC, electrical, and plumbing branches saved $150K annually and reduced operational costs by 15% using Curri's on-demand delivery services. 

Seamless Integration with Your Existing Systems

Curri makes it easy to connect with your current systems. It works with TMS, ERP, financial processes, eCommerce platforms, single sign-on, or custom solutions. 

Curri: Your Partner in Final Mile Delivery Tracking

Want to make your deliveries smoother and keep your customers happy? Curri can help! With our advanced last-mile courier tracking solutions, you’ll know where your deliveries are at all times. 

We offer real-time tracking, smart route planning, and a wide range of vehicles to handle any delivery. 

Join the many businesses that are saving money and improving their delivery service with Curri. Try a demo today!

FAQs about Last Mile Delivery Tracking

Who is the last-mile carrier?

The last mile carrier is the company or service responsible for delivering packages from a local hub or warehouse to the customer's doorstep. They handle the final part of the delivery process, ensuring that packages arrive safely and on time.

How long does last-mile delivery take?

Last-mile delivery typically takes one to two days. But it can vary depending on factors like distance, traffic, and the efficiency of the delivery service. With Curri, we offer a rush, same-day, or scheduled hotshot service. 

What are the KPIs for last-mile delivery?

Key Performance Indicators (KPIs) in last-mile delivery include:

  • Delivery Time: How long it takes for packages to reach the customer.
  • Delivery Success Rate: The percentage of deliveries completed on the first attempt.
  • Customer Satisfaction: Feedback and ratings from customers about their delivery experience.
  • Cost Per Delivery: The total cost associated with each delivery.
  • Order Accuracy: Ensuring the correct items are delivered to the right address.
Curri logo

Get valuable insights and resources about delivery logistics

Lorem ipsum dolor site emet.

Related Articles