How Does Curri Ensure High-Quality Drivers?

Alice Warnier

April 25, 2024

Alice Warnier

Delivery drivers are crucial to your business, and we know it.

At Curri, we're passionate about the proper care and timely delivery of your material. This belief drives our rigorous 3-step vetting process for drivers - ensuring top reliability, professionalism, and safety. Additionally, our 24/7 support for drivers and customers through in-app chat, a dynamic help center, and a dedicated Support Team ensures confidence and success in every delivery.

How does Curri sustain a vast network of top-tier drivers?

At Curri, we use a three-step process to extensively vet potential drivers, onboard those approved with engaging and rigorous training programs, and ensure the utmost professionalism with a transparent driver rating system.

We also believe in doing our utmost to provide ample support to our active drivers as well as our customers. Through in-app chat, an ever-evolving Help Center, and a fully staffed Support Team, drivers are never alone on the road and you always know the status of your delivery. This also helps to ensure clear lines of communication between you, Curri, and the driver so that each and every job is completed on time with safety and care.

All drivers must undergo our vetting process, including DOT-regulated carriers, ensuring top-notch professionalism and safety with each delivery.

Here is our 3-step approach to ensure we only provide the best drivers for your delivery needs:

Our Background Check Process

To be onboarded with Curri, drivers must pass a series of background checks, and applicable SAFER verifications, including verification of DOT-regulated carriers in good standing with FMCSA regulations and requirements.

Onboarding and Training

Once fully vetted, drivers are coached through every stage of their performance via embedded training and performance checks to maintain adherence to our Driver Community Guidelines for safety, load handling, timeliness, and professionalism.

Safety & Transparency Embedded Throughout The Experience

After drivers are approved and onboarded, they can begin taking deliveries. Safety and transparency are critical to the Curri Experience and are enhanced via:

  • 24/7 live support 
  • Live tracking with signatures and proof of delivery photos at both pick-up and drop off
  • Customized in-app guidance based on the type of delivery and load to ensure consistency of experience for you and your customers

What does this mean for you and your business?

With Curri’s thorough process for screening, training, and evaluating drivers, your logistics needs are in capable hands. Whether you need to make a single delivery or manage dedicated routes, our network of first-rate drivers lets you focus on running your business. 

Lastly, Curri implements a transparent rating system based on customer feedback. After each completed delivery, customers can rate a driver's performance, influencing the driver’s future delivery opportunities. Lower ratings prompt intervention from our Support Team, and repeated low ratings and any violations of our Driver Community Guidelines will lead to actions up to and including removal from the Curri platform.

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