Delivery Cargo Insurance Is Fast and Easy with Curri
April 27, 2022
At Curri, we know how important it is for your cargo to reach its destination in the same condition it was in when you gave it to our carrier.
Many of our customers carefully vet the courier and carrier companies they work with to ensure they aren’t left hanging when things go wrong. And we know that when you use Curri, you’re trusting us to protect you in the same way. We take that trust seriously.
At Curri, we want you to have absolute assurance that your cargo is in safe hands and you’re covered if anything goes wrong. The assurance we give you starts with the quality network of professional drivers we’ve built to serve you – drivers that know how to handle and secure your cargo safely. But we don’t stop there. We back up our quality driver network with our Loss Assurance Program, which provides you with rapid access to up to $25,000 of coverage for every load you send with Curri. And, for loads valued in excess of $25,000, we’ll still have you covered with our $250,000 cargo insurance that covers every load sent with Curri.
When you use Curri, you’re freed from all burden of reviewing and verifying each one of your carrier’s insurance – Curri does it all for you, and you can have confidence that Curri always has you covered.
Coverage for Materials, Supplies, Tools, Equipment, Appliances, and More
From heavy equipment to a gallon of paint, if Curri delivers it, our cargo insurance covers it. Losses on all Curri deliveries are covered up to $250,000, so you never have to worry if you're covered or not.
How to Submit a Curri Cargo Claim
While every Curri delivery is handled with the utmost care and diligence, we understand that things happen. In the event that your cargo is damaged during delivery, our dedicated Claims Team is always ready to help make it right.
How long do you normally wait for freight claims to be processed? Weeks? Months? Cargo claims have a long history of being a drawn-out process with industry standards ranging from 1-4 months. Not to mention how difficult it is to navigate through automated phone tree prompts or the tedious forms you're required to fill out just to begin your cargo insurance claim.
At Curri, most claims are resolved in 3-5 business days, and submitting your claim is one e-mail away: simply e-mail email@example.com. Our Claims Team will get back to you within 1-2 business days.
You can also use the live chat option on our contact page, or call (877) 772-8774 to get in touch with our Service Operations team to connect you to our claims team.
From there, you will need to provide the following information:
Provide Details About Your Shipment
In order for Curri to process your cargo claim, our Claims Team will need you to provide a receipt or invoice for the wholesale cost of the lost or damaged item(s). If you provided the declared value (optional) of your entire shipment when you booked the delivery, we will also look at this. Note: Declaring a value for your shipment ahead of time helps expedite your claim in the event of lost or damaged items.
Provide Additional Information and Photos
Photos of damaged items are great to have and can help expedite your claim. You may be asked to provide additional pictures, so please do not destroy or dispose of any damaged items or packaging materials until your claim has been processed. In addition, a detailed explanation of the cargo and a copy of any documents supporting costs incurred allows us to process your claim faster. The more information that you can provide to the Claims Team, the quicker your claim will be resolved.
Wait for Your Insurance Claim Confirmation
Delays in cargo insurance claims have become an unfortunate norm, with industry standards ranging from 1-4 months. At Curri, claims are generally processed within 3-5 business days of the day you report them. The fastest way for your claim to be resolved is to get Curri credit. You can also request a check, which on average payment is received in 5-7 days after the claim has been processed and approved.
Get Top Notch Customer Service with Curri
Our Claims Team are real people that are ready to help you. On average, the Claims Team replies on the same or following business day to your e-mail and, if you need a faster response, our Service Operations team replies within minutes so you don't have to wait on hold or deal with automated phone lines. Our team is always a phone call or email away from assisting you with anything. Don’t hesitate to contact Curri Claims at firstname.lastname@example.org with any questions or concerns you may have.