Why FleetPride switched to Curri for reliable, flexible, cost-effective industrial equipment delivery

When you work in construction, timing is everything. On projects big or small, every moving part needs to be meticulously planned. For Jarrod Kaup, branch manager at FleetPride, that means scheduling free deliveries in the Midwest at the drop of a hat. 

FleetPride is America’s largest distributor of trailer and truck parts in the independent heavy-duty aftermarket. Offering over 300 locations, including more than 75 service centers, customers rely on FleetPride to get the service and truck parts they need with a quick turnaround. Their mission? To be the most reliable parts supplier in every market they serve, and to provide outstanding service and value to their loyal customer base. 

For Jarrod, that means not only executing efficient delivery, but also doing so in a way that reflects their reputation for exceptional service. And their old courier service simply wasn’t cutting it. 

Luckily, they switched to Curri. 

Most third-party heavy-duty parts couriers are unreliable and inefficient

Jarrod’s team operates with two or three in-house drivers, but they need some additional support to fill the gaps. If a FleetPride driver calls in sick, breaks down on the road, or is delayed, the supplementary company needs to be fast, flexible, and reliable. 

For a while, Jarrod’s team used Roadie for that extra support. While it worked in a pinch, they found the service to be unreliable, lacked visibility, and didn’t offer support for single-order deliveries. On top of that, the team couldn’t rely on Roadie drivers to always be presentable and professional. In other words, they were open to alternative solutions. 

With Curri, Jarrod found he could put that trust in third-party deliveries again. Curri offers hotshot deliveries, which are simple point A to point B deliveries, so a single order gets where it needs to be, fast. He also found that Curri was a game-changer in terms of communication. He had full visibility into delivery status and could count on seamless contact with drivers or dispatch. 

“It’s a night and day difference between Roadie and Curri. The drivers, for one, the value is unmatched. Curri drivers are presentable, professional, kind, and on time. We trust them to stay dedicated to that order we’re passing off. With Roadie, things would fall short or get cancelled. All without letting us know. We got to a point where Roadie wasn’t helping our image and brand. Curri feels like an extension of our company.” 

Why switching to Curri made all the difference

But the perks of switching to Curri don’t stop there. Curri was able to assist with staffing shortages by swooping in with professional service for the most urgent customer needs. For Jarrod, Curri has consistently exceeded expectations without issue since they’ve been using it.

“We pride ourselves on offering free delivery for customers. Curri has been able to help us in times of staff shortages, needing quick turnarounds with hotshots, and more. When our customers need to be taken care of at a professional pace, Curri can handle that for us every time.”

While they mostly use Curri’s hotshot service for cost-effective daily deliveries, Jarrod’s team also uses the dedicated route service. In one instance in particular, Curri covered for an in-house driver who was on vacation. No need to put more internal staff on the job or fall behind schedule when Curri has your back. 

“We have two in-house drivers right now, but we use Curri almost every day to fill that gap. Even when I am fully staffed in busy season, Curri is always my first call when we need the extra support.” 

Jarrod also emphasized that Curri’s punctuality and dedication to efficient routes are crucial for FleetPride, as downtime in the industry significantly impacts customers. In a fast-paced industry like construction transport, speed is the name of the game. And that’s where Curri stands out. 

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Construction supply delivery features that change the game for FleetPride

In terms of Curri app features, Jarrod appreciates the live tracking in particular. It allows them to update customers on delivery times and whether there’s a delay on the road. The team also loves the proof of delivery feature. Instead of chasing down couriers to confirm the delivery was made as it should, Curri offers peace of mind with a confirmation photo and signature every time. 

The icing on the cake for them is that Curri’s platform was super user-friendly. Jarrod’s team didn’t have time to go through a lengthy onboarding or sort through extensive resource center documents. And they didn’t have to. Getting started with Curri was as simple as signing up and making your first booking. 

“If you want to work with a business that’s going to represent your company well, Curri is going to do just that. Once your items are picked up, you can know they’re safe and will always be delivered in a timely manner. Any time the need comes, there should really be no hesitation. Curri always picks up the ball and runs with it.”

How Curri reduces costs and saves FleetPride money

We asked Jarrod how Curri has made an impact on the business in terms of sales, and we were delighted to learn that sales have increased since partnering. Curri has increased FleetPride’s sales by 10% and also helps win new customers.

In addition to increased sales, Curri also helps the team with customer retention. Losing customers due to delivery limitations used to be a risk in the industry, but it is no longer a worry. On top of that, Curri eliminated the need for hiring additional temporary employees for times when projects are booming. Curri helps the team save money, retain customers, and scale.

“If we didn’t have Curri, I’d definitely be losing sales due to lack of deliveries. We cover such a huge area; if we couldn’t reach those with our in-house team, we’d have way less business. Curri helps us retain our customers and build our business out even bigger.”

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Get Curri today and retain your customers in the Midwest for the long haul

If your business, like FleetPride, values top-notch customer service, flexible delivery, and a team dedicated to punctuality and professionalism, get Curri. 

We offer nearly every delivery type, a nationwide fleet of drivers, and the comprehensive logistics platform that your business needs to grow. 

‍Book a demo with the Curri team today, and learn more about how you can save money and streamline operations like Jarrod at FleetPride.