How Gemaire uses Curri to increase sales and supercharge HVAC material delivery in the Phoenix Metro

When working in HVAC, being reliable and on time are key to retaining customers and growing your business. And getting equipment delivered on schedule? That’s half the battle. HVAC deliveries are also particularly important in hot climates like Phoenix, Arizona. 

That’s where Brett Garner at Heating and Cooling Supply, a subsidiary of Gemaire, knew he needed an upgrade. Their branch covers 90% of the Phoenix metro area, and is the largest independent dealer of HVAC equipment and supplies in the country. Brett’s existing solution for delivering to licensed HVAC contractors at job sites and shops was costly and unreliable. That’s where we came in.

Here’s a closer look at why traditional couriers create blockers in Brett’s day-to-day, and how Curri streamlined operations, saving the business time and money. 

Why Phoenix-area suppliers struggle with conventional couriers

We asked Brett about the roadblocks (no pun intended) with his old delivery system and found the same issues many encounter with conventional courier services. They’re expensive, they’re inefficient, and often, they’re unreliable. 

These services are rigid, meaning you have little to no choice in the type of vehicle available for pickup, and when they can complete the route. And once your supplies are handed off, professionals like Brett have no visibility into the status of the delivery. If there are delays in the route or the driver gets lost, neither Brett nor his customers are notified. This causes workflow delays and can strain client relationships. 

The solution? Shipping visibility and flexibility with Curri

Brett and his team needed a modern solution for his growing branch. Enter: Curri. 

Curri is a unified logistics platform that puts distributors in the trades in control of their deliveries. Our best-in-class route planning software allows users to leverage a nationwide fleet of drivers for almost any delivery type, including hotshot deliveries for quick turnaround. 

Luckily for Brett’s team, a representative from Curri had been by with a brochure and business card, which were forwarded right to head office. Brett’s branch was one of the first in the Arizona area to make the switch, and Curri has since been rolled out to other locations around the U.S. One of the most immediate wins Curri brought to the team was delivery visibility with live tracking. 

“I immediately liked that the drivers take pictures of the process from start to finish. We took comfort in seeing in real time that the delivery had been completed in a satisfactory manner. And if there was an issue on the road, I could be proactive about it with my customer. Full visibility is important for maintaining our customer relationships.” 

Now, Brett’s team uses Curri’s Intelligent Matching to schedule box trucks with liftgates for 80% of their deliveries. Curri understands Brett’s delivery needs and sends vehicles best suited for palletized heavy equipment deliveries that lack forklift access at specific job sites. Our flexible vehicle options also allow Brett to schedule a quick pickup truck or sprinter van for one-off large items or parts deliveries. And previously hard-to-reach clients were no longer a problem once Curri stepped in. 

“The ability to pre-schedule either one-off deliveries or routes is very beneficial for my business. And when we send Curri drivers up 200 miles north, they’re very attentive and conscientious. Google Maps often gets other couriers lost. But I can rely on Curri drivers to follow the address on the bill of lading, and take comfort in knowing those customers up north are going to receive their deliveries. It’s a well-oiled machine that used to be a giant headache with the previous delivery service.” 

From hotshot runs to large-equipment routes: serving Phoenix, Mesa, and Chandler

Brett confirmed for us that by using Curri, he’s been able to increase sales and streamline his workflows. Aside from the live tracking, route planning, and flexible vehicle types, Brett loves that Curri feels like a true part of the team at Heating and Cooling Supply. 

“Curri drivers treat the delivery and the product like it’s their own. We’ve been very happy with how respectful the drivers have been with my team and our customers. Sometimes we’re a little apprehensive about third-party deliveries. They can come across as if they don’t care. But having Curri as a partner? It’s been absolutely refreshing.” 

The mission at Heating and Cooling Supply is to provide the “best and most innovative customer experience possible.” Brett’s team takes that seriously, and at Curri, we’re on the same page. We simplify supply chains with digital solutions that grow customer relationships and boost client retention by an average of 25%.

If you’re tired of inefficient supply deliveries and want smoother operations, like End of Day delivery in Phoenix, book a demo with Curri. Our specialists will show you how we can deliver smarter and more reliably than a conventional courier, feeling like we’re a part of your team for the long haul.