Why Paige Ford at Ferguson calls Curri the “Uber for stuff"

Proper HVAC work is integral for any building, residential or commercial. And unfortunately, HVAC emergencies don’t run on a schedule. When heating and cooling parts break down, it can impact not only the room’s comfort but also the ventilation and indoor air quality. For Paige Ford at Ferguson, that means she has to be ready to schedule an emergency parts delivery at a moment’s notice. 

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Ferguson is one of the largest wholesale distributors of construction products in the country. They’re a part of Ferguson Enterprises, which handles a wide range of products from waterworks parts, fire & fabrication parts, and HVAC equipment, and more in countries like the United States, Canada, Mexico, and Puerto Rico. 

Paige works primarily with the HVAC department in the Halethorp, Maryland, branch, which is one of the largest in the country. For her team, timely product deliveries and tracking links are integral, especially in those emergency situations. That’s why she uses Curri. 

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When construction material delivery puts pressure on the internal team

Curri, according to Paige, is often the hero in their story. Ferguson was one of Curri’s first customers since launching in 2019, and the team mainly uses it for emergency hotshot deliveries on the fly. Most of the time, routine deliveries are handled by the internal fleet, but when Paige needs the extra coverage, that’s where Curri fills the gaps. 

“Curri just started at Ferguson around when I started. We used to do in-house hotshot deliveries in a sprinter van. But once we started Curri, we became totally spoiled. It was over once I joined the sales side of the business, and we started booking them routinely from there.” 

Ferguson doesn’t offer same-day deliveries itself, so Curri hotshots are there to save the day when a customer makes a material ordering mistake. In some instances, when supplies that are concealed and damaged in a box, Paige can book a hotshot to go straight to the jobsite to prevent further interruption. The customer can keep working and trust that the replacement is on the way.

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Curri makes emergency delivery reliable and convenient

We asked Paige how she would describe Curri, and because it’s fast, convenient, and reliable, she describes it as “the Uber for stuff.” Paige is always matched quickly with a driver and describes them as professional and always well-prepared. Most of what they use Curri for are those hotshot deliveries, but they’ve recently branched out to the scheduled delivery service for stress-free delivery on some of those routine routes. 

“90% of what we use Curri for is hotshot rush deliveries, but we’ve recently started using scheduled deliveries. There are certain routine clients we deliver to, and we can always rely on Curri to get the job done.”

HVAC in the summer is a particularly volatile business, and businesses and homeowners need their parts and fixes now. The Ferguson team can count on parts and materials being delivered directly where they need to go, and Paige gets updates in real time. So if there’s an issue with traffic, for example, she’s updated immediately. 

“I always tell people it’s better than Uber. It’s Uber, for stuff. I get a tracking link, I know I’m going to match with a driver quickly, and I can trust it’s going to update as the driver drives straight there.” 

No need to shop around, here are the Curri features that are unmatched

The best features, according to Paige? The user-friendly portal, the live tracking, and the ability to provide those tracking links to customers. 

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Curri’s delivery confirmation feature, where drivers send photos and signatures of customers to delivery bookers, is also a much-appreciated Curri feature. Curri can also forecast the day’s traffic, and it supports map-based drag-and-drop route planning. For teams that prefer having everything in one place, Curri even integrates with your existing software systems. 

Curri + Ferguson: The business impact

“I’d definitely say Curri helped us expand our delivery radius. We had a large rooftop unit at our branch that we needed to deliver to Virginia. We’d never normally have a driver go down that far, but a young man showed up in a Curri van, and we won that one. It was about 200 miles away.” 

Paige and Curri met Ferguson around the same time, so she has seen the impact Curri has made on the business since day one. She started as a counter employee, where she saw the humble beginnings of using a single internal sprinter van for hotshots. Once they switched to Curri, it acted as a domino effect, making all of their internal operations more efficient. 

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The story of exceptional service that always ends the same way

When discussing what Paige likes about Curri, one thing kept coming back. The top-notch service. For many companies, the fact that Curri’s drivers are always professional and punctual is what sets them apart from other courier companies. For businesses that value providing exceptional service to their customers, Curri feels like an extension of the team. 

“I love the support team. They are just amazing. Say I have a Curri driver who gets a flat tire. The Curri team will ring me off the hook to make sure I know. The live chat is also great if I need to get a hold of someone. It’s visibility always, for whatever happens.” 

Ferguson’s customers can breathe a sigh of relief knowing they’re using Curri. Everyone on both sides of the delivery receives notifications or text message updates with the delivery status, just like they would with a Ferguson truck. There’s a clear timeline, and everyone can trust that the delivery will be made as it should. 

“Whenever I talk about Curri, it’s the same story every time. I get a call from someone who’s in a jam, and I’m able to fix it for them quickly and effectively with Curri. We don’t have time to wait for a service that takes two to three days to complete. It’s the same quick resolution every time.” 

Make construction delivery logistics easier, like Paige. Get Curri today

If you need more support with emergency deliveries, scheduled routes, LTL coverage, or even parcel service, get Curri. Like Paige, you’ll get the convenience of Uber for an integral part of your business. 

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You’ll have access to our entire logistics platform, as well as our nationwide fleet of drivers for coverage exactly where you need it. 

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‍Book a demo with our team today, and streamline your operations like Ferguson, down the road.