How Electric Wholesalers streamlines delivery logistics without compromising customer service with Curri

With any new construction project, electrical component installation is critical, whether it’s a simple switch or a high-efficiency generator. For Matt Andreozzi at Electric Wholesalers (EW), this means smoothing out supply chain operations to ensure parts and products reach their clients on time and in the proper condition. 

Matt’s branch in Cranston, Rhode Island, is bustling. He assists with inside sales and broader delivery logistics and was facing a problem in his day-to-day. Conventional couriers and delivery services weren’t flexible and didn’t provide the type of customer service they were looking for. 

But that changed when they switched to Curri. 

When the construction materials delivery is too complex

Matt has been with EW for nine years and is one of the main delivery bookers for the Cranston branch. For the first 6 years on the job, his team used a mix of couriers, including Dispatch, which had a complex interface and a rigid service offering. On top of that, customer service and support were hard to come by. Scaling operations with traditional couriers was proving to be difficult. 

Three years ago, however, the EW corporate office had the entire region switch to using Curri as the default courier to supplement their internal fleet. Matt was sold on the solution being more reliable and much easier to use on the fly. 

“From the moment we started using it, Curri was always helpful to get the material right to the job site. It’s crucial, actually, and we knew we could depend on Curri to deliver for us every time.” 

Where Curri comes in to smooth out logistics 

EW uses a small internal fleet of drivers for routine operations. But when a client needs a quick, spontaneous hotshot, a service that transports materials directly from point A to point B, Curri steps in. It’s a reliable solution that prevents the EW team from dropping the ball when their internal drivers are fully booked. 

“I definitely would recommend Curri. You don’t always have the right number of team members to get the job done. For those crucial deliveries you need to make happen, Curri’s going to be the one to do it.” 

Matt emphasized that Curri has been reliable in a pinch and also handy for expanding their delivery radius. The internal team typically covers a 15 to 20-mile radius to keep things efficient, but for those increasingly common requests that stretch further than town, Curri is ready to step in. 

The must-have features for the EW team

“The interface. It’s smooth, easy, and integrates right into the system we already use. Addresses and information I’d normally manually type in, auto-populate to make things so much faster and easier. It’s like four clicks and I have a delivery scheduled.” 

For Matt and the EW team, ease of use is critical. He has to schedule dozens of deliveries, sometimes at the drop of a hat, so the sooner he can do that, the better. He also appreciates the visibility he gets with Curri’s live tracking feature. Both he and his client can track the delivery as it’s happening, so there are no surprises as to delivery status, and no unexpected project delays for the workers on site. 

As for services, the team appreciates that Curri supplies a wider range of vehicle types, without the hassle of gas and maintenance. Matt’s branch often uses box trucks internally, but for small, crucial parts, Curri’s sedans or pickups usually do the trick. It’s a cost-effective, more environmentally friendly solution that saves the team time and money. 

“I love the live tracking. I can share the tracking information with my customers. A few of us at our branch have access to Curri. If a salesperson sends us a ticket and doesn’t have access to Curri, I can just share the tracking with him. It’s good for communication and it keeps everyone on the same page.”

The service and user experience EW has been searching for

Unlike conventional couriers, Curri integrates right with Matt’s internal digital toolstack. Curri’s drag-and-drop route planner allows him to make bookings simply and quickly, without the lengthy onboarding process and learning curve. On the occasion Matt does need some help, Curri’s support team is never far away.

“The customer service is just top-notch. The way the team reaches out, the way everyone at Curri makes sure everything is smooth, it really speaks volumes to me. You guys have gone above and beyond to make sure everything is as it should be, and always made right.”

Matt also commented that Curri’s drivers are reliable, professional, and feel like a part of the team. Having to use Curri almost every day, that’s something they can feel good about. The branch frequently encounters some of the same Curri drivers, mainly for rush deliveries, but sometimes for scheduled service. It’s a positive experience they can trust to get the job done and help the team scale. 

“It’s more than a service, it’s a partnership. Curri is like an extension of our team. We can lean on Curri when we need to. When we’re overwhelmed internally, Curri is a valuable resource we know we can use and rely on.”

Get the partner you can rely on with Curri, just like Matt

What does your team do when the internal fleet is overwhelmed? If you’re trying to operate with a complex conventional courier, it’s going to be a bumpy ride, making operations almost impossible to scale. There is no visibility, rigid vehicle selection, and turnaround times at a turtle pace. 

Instead, like Matt’s team at EW, try Curri. Getting started is as simple as signing up and making your first booking, and it’s as fast and easy to use as the Uber app. From hotshots to FTL and LTL shipping, to dedicated routes and even parcel service, Curri has you and the team covered. It’s more than a delivery driver; it’s a comprehensive logistics platform with a nationwide fleet of drivers right at your fingertips.

Book a demo with the Curri team today, and grow your business with ease for the future.