Ferguson expands same-day deliveries in Virginia with Curri

At Ferguson’s branch in Richmond, Virginia, the pace is fast and the stakes are high. Customers expect plumbing, HVAC, and construction supplies to arrive the same day—whether it’s a pallet of fixtures, a box of aerators, or even twelve showers loaded onto a truck.

For Kenny Harbula, Inside Sales Associate, meeting those expectations requires more than Ferguson’s in-house fleet.

“Anytime we’re in a bind or locked down with our drivers, we use Curri to fill the gaps. Maybe it’s a last-minute delivery. Maybe it’s something outside our normal routes. Either way, Curri gets it done.”

Filling the gaps in the fleet

Ferguson runs its own fleet of 10–15 drivers in Virginia, mostly larger trucks built for planned delivery routes. That setup works for the bulk of orders, but not for everything.

“Some deliveries are small—just a pallet or a couple of boxes,” Kenny explains. “It doesn’t make sense to send a big truck across town. With Curri, I can book an SUV, car, or pickup and get it there faster.”

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Before Curri, Ferguson had fewer options. If a delivery couldn’t fit on the day’s truck schedule, customers were often asked to come pick it up themselves—or wait until the next day. Now, Kenny has a way to cover those gaps without disappointing customers.

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“Our whole company exists to make customers’ lives easier,” Kenny says. “If we can deliver today, we need the tools to actually make it happen. Curri gives us that.”

Why Ferguson relies on Curri

Curri’s on-demand fleet has become part of the daily routine at Ferguson’s Richmond branch. Kenny often books three or four deliveries a day himself, and several others on the team use the app regularly.

The features that make the biggest difference include:

• Easy booking – “It’s super easy. I put the pickup, drop-off, and contact info, and it’s done. Once I book it, I don’t have to worry.”
  
  
• Live tracking – Customers can follow their order in real time with accurate ETAs.
  
  
• Proof of delivery – Photos and signatures provide peace of mind. “The pictures at the end are super helpful,” Kenny says.
  
  
• Flexibility – Ferguson has moved everything from small boxes of aerators to entire AC units and shower kits on Curri.
  
  
• Reliability – Deliveries rarely fail, and if there’s an issue, customer support steps in right away.
  
  

“It gives me peace of mind in a stressful environment. Once I book a Curri, I don’t have to worry about it.”

Real-world impact: saving the day behind the scenes

Curri’s value often shows up in moments customers never even know about.

Kenny recalls a recent example when a pallet was accidentally delivered to the wrong branch. The mistake could have caused days of delay, but Kenny quickly booked a Curri Hotshot to get it to the right place.

“The customer never knew anything went wrong,” he says. “They just knew they got their material on time. That’s the kind of thing Curri helps us do—fix issues behind the scenes so projects stay on track.”

He compares it to running a theater production. “There’s a lot happening backstage that customers never see. Curri helps us keep the show running smoothly.”

The Business Benefits

For Ferguson, Curri has delivered clear benefits in both operations and customer satisfaction:

• Expanded delivery reach – Coverage for areas outside standard fleet routes.
  
  
• Faster service – Same-day deliveries that keep projects moving.
  
  
• Customer satisfaction – Contractors avoid delays and idle crews.
  
  
• Operational efficiency – Large trucks stay focused on planned jobs while Curri handles exceptions.
  
  

“Everybody today expects things immediately,” Kenny adds. “It’s just how it is with Amazon and everything else. Curri helps us meet that expectation.”

Easy to explain

Curri is also easy for Kenny to explain to others. When one of Ferguson’s vendors saw the live tracking feature, they immediately got it.

“He said, ‘This is like Uber for deliveries,’” Kenny recalls. “And that’s exactly how I describe it—Uber for construction materials.”

That simplicity has helped with adoption across branches and among vendors.

Looking ahead

Ferguson’s Richmond branch will continue to rely on its own trucks for scheduled deliveries, with Curri filling in the gaps. Kenny sees that balance as the best way to keep customers happy without overextending the fleet.

“Curri has made a big difference for us. It’s reliable, it’s easy, and it helps us keep customers happy.”

From Richmond to Northern Virginia and across the state, Ferguson uses Curri to cover the last-mile deliveries that keep contractors supplied. Whether it’s twelve showers, a pallet of fixtures, or a last-minute box of aerators, Curri gives Ferguson the flexibility to deliver on its promises.

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Ready to give your customers same-day service like Ferguson? Learn more by booking a demo or get started immediately and book a delivery. 

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